FAQS

How do I track my order?

On check-out we ask for your email address. We do this because we will email you upon dispatch with a hyperlink that will enable you to track your parcel as it travels. This will take a few minutes, please check your junk email if you have not received the link.

Can I return an item if I’ve changed my mind?

If you’ve changed your mind after ordering from us, we do accept returns - with some conditions: - The item you're returning must be unused and in re-sellable condition, in the original packaging. - Returns must be lodged within 14 days of receiving the item by emailing us at hello@alfie-est2011.com

Please include your full name and include the name of item/s you’re looking to return. - Return postage costs (both ways) will be at your expense. Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging. If the item meets this criteria, the refund will be applied to the same credit card that was used to purchase.

What happens if I’ve chosen the wrong size?

We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong size for your child, we’ll happily help to facilitate an exchange. Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging. Return postage costs will be at your expense. You must lodge a request to exchange within 14 days of receiving your item. To arrange an exchange, please email our Customer Service Team via hello@alfie-est2011.com and include your full name and include the item name in your email.

What happens if my item is faulty?

If your Alfie item is faulty due to materials or workmanship, please email us at hello@alfie-est2011.com with the following: - Your full name -The name of the item in question - Photos and/or video of the suspected fault We’ll then evaluate the situation and establish next steps. As part of this process, we will work with you to establish the reason for the fault/damage. The more information from you, the better (and faster) we can determine what may have gone wrong and ensure this doesn’t happen again. The item then needs to be returned to our warehouse for us to inspect, once your return is received and inspected we will then asses if the item is faulty due to manufacturing reason. If it’s been deemed a manufacturing or materials fault, we’ll either exchange the item for you or offer you a refund.

Can I return sale items?

All items purchased on sale are final. Discount must be applied at checkout and cannot be applied to past orders.

How do I wash my Alfie items?

Always check the care instructions label for prior to washing your Alfie items. Whilst most pieces can be machine washed on warm, some of our locally printed pieces are best cold washed.

Where is Alfie made?

Alfie is a proudly Aussie designed label. We manufacturer some items here on the sunny Gold Coast like our vintage Party Shirts, Sets and shorts. Other items are made in our Sedex Certified partner factory in India and our caps our made with our long-term manufacturer in China.

How can I pay for my Alfie order?

You can pay via Visa, Mastercard, PayPal, Apple Pay or AfterPay.