Frequently Asked Questions
Below FAQ are some common questions our customers have before purchasing. If your questions is not here, feel free to use the chat button to ask us.
Our Gold Coast warehouse aims to have your shipment dispatched in 24-48 hours, during standard business days. Orders typically arrive between 2-8 business days after dispatch.
On check-out we ask for your email address. We do this because we will email you upon dispatch with a hyperlink that will enable you to track your parcel as it travels. This will take a few minutes, please check your junk email if you have not received the link.
If you’ve changed your mind after ordering from us, we do accept returns - with some conditions: - The item you're returning must be unused and in re-sellable condition, in the original packaging. - Returns must be lodged within 14 days of receiving the item by emailing us at firstname.lastname@example.org Please include your full name and include the name of item/s you’re looking to return. - Return postage costs will be at your expense. Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging. If the item meets this criteria, the refund will be applied to the same credit card that was used to purchase.
We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong size for your child, we’ll happily help to facilitate an exchange. Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging. Return postage costs will be at your expense. You must lodge a request to exchange within 14 days of receiving your item. To arrange an exchange, please email our Customer Service Team via email@example.com and include your full name and include the item name in your email.
If your Alfie item is faulty due to materials or workmanship, please email us at firstname.lastname@example.org with the following: - Your full name -The name of the item in question - Photos and/or video of the suspected fault We’ll then evaluate the situation and establish next steps. As part of this process, we will work with you to establish the reason for the fault/damage. The more information from you, the better (and faster) we can determine what may have gone wrong and ensure this doesn’t happen again. The item then needs to be returned to our warehouse for us to inspect, once your return is received and inspected we will then asses if the item is faulty due to manufacturing reason. If it’s been deemed a manufacturing or materials fault, we’ll either exchange the item for you or offer you a refund.
All items purchased on sale are final. Discount must be applied at checkout and cannot be applied to past orders.
Always check the care instructions label for prior to washing your Alfie items. Whilst most pieces can be machine washed on warm, some of our locally printed pieces are best cold washed.
Alfie is a proudly Aussie designed label. We manufacturer some items here on the sunny Gold Coast like our vintage Party Shirts, Sets and shorts. Other items are made in our Sedex Certified partner factory in India and our caps our made with our long-term manufacturer in China.
You can pay via Visa, Mastercard, PayPal, Apple Pay or AfterPay.